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Information for visitors with individual needs

We aim to provide equitable access to all our visitors.

Access to the building

Facilities include:

  • Parking spaces for people with a disability on the lower level of the car park
  • Lifts from the car park to the Level 2 main entrance
  • Connecting lifts to other levels of the building, including to the Terrace level in Cafe Muse
  • Disabled toilet facilities on Level 0, Level 1 and Level 2

Wheelchair access & availability

All entrances and areas in the museum are wheelchair accessible.

You can borrow a wheelchair for use within the museum from Visitor Services (Level 2). They are free of charge and subject to availability.

Space for wheelchairs and prams is set aside at all of our events and activities, including lectures, workshops and shows.

There is seating around the Museum, and seating/eating areas in Café Muse (Level 2) and ENERGEX Playasaurus Place (Level 0).

Adaptive technology

We have a range of adaptive technology devices to enable people with a disability to access our resources.

You can ask our staff for basic help with using these devices.

You can use:

  • Magnifying glasses
    Ask at Visitor Services (Level 2), the Discovery Centre (Level 4) and the SparkLab (Level 1)
  • MicroEye: table-top magnifier with screen
    Ask at the Discovery Centre (Level 4)

Written representations of our audio visual presentations are available from Visitor Services (Level 2) and the Discovery Centre (Level 4).

Public payphones

There is a public payphone on Level 0.

A TTY keyboard for use with the public payphones is also available.

Exhibitions, programs & resources

Our exhibitions and programs are multi-modal and support a range of senses, providing visual, auditory and tactile experiences.

Our exhibitions and programs use a range of objects and materials that you can touch. Most of these items are not attached and can be bought to you or are within physical access of a visitor in a wheelchair.

SparkLab on Level 1 supports visual, auditory and tactile experiences.

Companion Card

We recognise the Queensland Government's Companion Card program.

Companion Card holders are entitled to free entry.

More information

If you have questions about individual needs please contact us:

  • Phone: + 61 (0)7 3840 7555
  • Fax: + 61 (0)7 3846 1918
  • Email:
  • Online: Contact form
  • At the Museum: ask our staff at Visitor Services (Level 2), Discovery Centre (Level 4) or SparkLab (Level 1).