All visitors are required to wear a mask at Queensland Museum and The Workshops Rail Museum. Children under 12 years and people affected by a medical condition or disability are exempt. Learn more.

FAQs

Is the museum still free?

Yes! There’s no need to pre-book. For general admission, simply arrive at Level 2 to enter the museum between 9:30am and 3pm (doors close at 4pm). In line with the Queensland Government regulations, all visitors must check in using the Check In Qld App.

Do I need to wear a mask to visit the museum? 
In line with Queensland Government regulations, all visitors are required to wear a mask in all museum buildings. Children under 12 years and people affected by a medical condition or disability are exempt. Learn more. 
Outside of these mandates, masks are not mandatory, but wearing a mask is recommended in situations where you may not be able to maintain physical distancing.

Have your opening hours changed?  
Yes - Queensland Museum will be open between 9:30am and 4pm seven days per week until further notice. 

How do I enter Queensland Museum?  
To help us manage occupancy numbers, entry to Queensland Museum is via the Whale Mall on Level 2. Please follow our directional signs. 

Do you have a virtual museum tour/ online collection?
Museum at Home is a new online experience from Queensland Museum Network which enables you to connect, explore and learn more about our museums. 
You can explore our Collection, access learning resources, videos, tours and more. 

Tickets & Bookings

Do I need a ticket to visit the museum?
There is no need to pre-book. Tickets are required for our paid exhibition SparkLab and for Brickman® Wonders of the World. 

Can I get a refund on my ticket? 
We support flexible ticketing. If you no longer feel comfortable visiting an exhibition or event, please contact our ticketing provided QTIX on 136 246 to arrange for a refund.   

Do I need to book a museum ticket to visit SparkLab?
Yes, please purchase a ticket to SparkLab via the website.

Why do I have to give you my contact details? 
During the public health emergency in relation to coronavirus disease (COVID-19), Queensland Museum is considered a restricted business.  

In accordance with the Chief Health Officer's Restrictions on Businesses, Activities and Undertakings Direction anyone operating a restricted business is required to keep contact information about all visitors and staff for contact tracing purposes for a period of 56 days. 

This information must include name, address, mobile phone and the date/time period of patronage. All visitors must check in via the Check In Qld App prior to entry. 

Do I need to print my ticket or can I show my ticket on my mobile?
Please bring your ticket on your mobile device to assist with limiting contact. Please note, we need to scan the barcode on each ticket for entry. Please have your mobile device ready for a speedy check-in.

Visiting

How long can I stay during my visit? 
You’re welcome to stay until 4pm when our doors close. 

Can we use your toilets still?    
Queensland Museum toilets are available to visitors to the museum. All visitors must check in via the Check In Qld App. The State Library of Queensland toilets are the closest available public toilets, and they are open.

Have things changed? What can I expect when I visit?  
The health, safety and wellbeing of our visitors, volunteers and staff is our highest priority. We have developed a COVID-Safe Plan in accordance with mandated requirements of Queensland Health.
Things will be a bit different when you visit:   

  • Visitor numbers are capped in accordance with government guidelines.
  • Contact information via the QR Code is required for all visitors upon entry. No contact information, no entry.  Thank you for your patience while you wait.
  • If you are unwell, we ask you not to enter and to please come back when you are feeling better.
  • Pack lightly our cloakrooms are closed at the moment.
  • We'll have signage and alcohol-based hand sanitisers available to help you practice social distancing and good hygiene.
  • Some displays and exhibits might be closed. Thank you for understanding.
  • Please follow the directions of our friendly staff. They are here to help and keep you safe.

Stay up to date with the latest COVID-19 information by visiting:     

Visitors with access needs 
If you experience difficulty communicating with staff due to social distancing barriers, please let us know and we will move to an alternate position for communication whilst maintaining social distancing requirements. 

Are you accepting cash?
Yes, however we prefer cashless payments at our shops and Café Muse, so please bring a contactless bank card.

How are you monitoring capacity?  
In accordance with our COVID-Safe Plan, capacity to Queensland Museum is limited. Our staff monitor capacity limits within Queensland Museum regularly.  

Will you accept my bag, pram or other items to cloak?
At this time we will be unable to accept any items into the cloakroom. We ask that you please pack light and take this into consideration when visiting.

Is the Discovery Centre open?   
Yes – the Discovery Centre is open, but we have paused some of our high-touch exhibits.  
Don’t worry – you can still see our snakes, cockroaches and stick insects, and hear our daily Discovery Talks.  

Please note that no material may be brought in for identification until further notice. We apologise for any inconvenience.  

If you have an object or specimen you would like identified we’d love to help you. Please visit our Ask a Question webpage or call us on (07) 3153 3000.

How will the children’s and interactive spaces operate? Will there still be hands-on experiences? How will they work?
We’ve implemented changes to ensure the health, safety and wellbeing of visitors, staff and volunteers is our highest priority.

Here are a couple of the things we are doing to protect you:

  • Cleaning frequently touched areas and surfaces regularly, and encouraging good hygiene practices for all visitors
  • Providing hand sanitiser stations

Within SparkLab, Sciencentre you can still visit our Maker Space, see live experiments at the Science Bar and interact with our exhibits. Please note, some high-touch exhibits may be temporarily closed to ensure the safety of all visitors, staff and volunteers. 

What's On

What will be open?  
All your favourites!  

What is closed?  

  • Cloakroom 
  • Back-of-house tours 
  • Access to the research library 

Is SparkLab, Sciencentre open?    
Yes – SparkLab, Sciencentre is open, but we have made some changes: 

  • Visitor numbers are capped per session
  • Sessions are 90-minutes each
  • We have paused some high-touch exhibits, and made some modifications to others. Don’t worry, there are still more than 30 exhibits for you to explore, question and investigate. You can still see live experiments at the Science Bar and get hands on at the Maker Space.  
  • We have implemented additional cleaning and sanitising to keep you safe 
  • We'll have signage and alcohol-based hand sanitiser available to help you to practice social distancing and good hygiene.

For more information, visit sparklab.qm.qld.gov.au

Annual Pass Holders

How do I become an Annual Pass holder?
Sign up here to enjoy a year’s worth of exclusive benefits and more: qm.qld.gov.au/annual-pass

I’m an Annual Pass holder, do I need to book a ticket to visit the museum or SparkLab?
We have a reserved ticket allocation for our valued Annual Pass holders to visit SparkLab so there is no need to pre-book your visit. Simply arrive at the start of a session and show your valid Annual Pass card for entry to SparkLab.

Schools and Groups

Are you accepting school groups?   
Yes we are.  Please visit our Schools and Groups webpage or contact the Group Bookings team on (07) 3153 4401 for more information

Can I visit in a group?   
Absolutely. We just ask that you maintain social distancing – both within your group and with others. Tickets to Queensland Museum are capped at six per person. 
If you would like to book for a larger group, visit our Schools and Groups page or contact the Group Bookings team on (07) 3153 4401 for more information.

Accessibility

What support is Queensland Museum providing for vulnerable people?   
Queensland Museum is dedicated to ensuring that all visitors have an enjoyable experience.   
We are here to help. If you experience difficulty communicating with staff due to social distancing, or if you require help completing the Contact Form (49 KB) pdf document icon please let our staff know so we can assist.   
Learn more about access and inclusion here.  

Other

Can I host an event at Queensland Museum?    
Yes – we’d love to host you. For more information, visit our events page, or email qmevents@thefreshcollective.com.au 

Are you and QAGOMA doing the same thing?

  • QAGGOMA and SLQ have completed COVID-Safe Plans, and are operating under the terms of these plans. Please visit their websites to find out more.