All visitors are required to wear a mask at Queensland Museum and The Workshops Rail Museum. Children under 12 years and people affected by a medical condition or disability are exempt. Learn more.

Accessibility, parking and access

Queensland Museum welcomes all visitors.

Parking

Accessible parking can be found on the lower level of the Queensland Museum car park. Lifts from the car park to the Level 2 main entrance will connect you with lifts to other levels of the building.

Wheelchair Access

All entrances and areas in the museum are wheelchair accessible.

Lifts are located centrally inside the building to enable access to all levels of the museum.

You can borrow a wheelchair for use within the museum from the Cloakroom in the foyer on Level 2. They are free of charge and subject to availability. Motorised wheelchairs are permitted in Queensland Museum.

Space for wheelchairs is set aside at all of our events and activities, including lectures, workshops and shows.

There is seating around the museum, and seating/eating areas in Café Muse on Level 2 and the Dinosaur Garden on Level 0.

Restrooms

While there are no toilets inside our exhibitions in the interest of conservation, there are single user/accessible toilets on Level 0 and Level 2 in the museum, as well as in Café Muse and SparkLab. There is a Family Room on Level 0 and Level 2 with fold down change table also available in the toilets on Level 1 and in SparkLab.

Service animals

We welcome service dogs, however in the interest of a safe and healthy visit for all guests and the protection of our state’s historical collection we ask you leave all other animals at home.

Purchasing Tickets

To avoid queues consider purchasing your tickets online prior to your visit. You can print your barcoded ticket at home using the PDF sent to you, or open the PDF and use the barcode on your phone, ready to be scanned on entry to the exhibition. Printing or scanning your ticket will allow you to head straight to the exhibition door and bypass the queue for tickets on Level 2.

We recognise the Queensland Government's Companion Card program.

The companion of a Companion Card Holder is entitled to free entry.

Quieter times and sensory resources

Queensland Museum is usually quieter between 2pm and 5pm on school days with our quietest month being February.

Noise cancelling headphones and Sensory Kits are available at the Cloak Room on Level 2.

Temporary exhibitions’ accessibility information is available from individual websites. These websites can be accessed here

Sound Enhancement and Large Print Guides

The Cloakroom desk and Theatre on Level 2 and Entry Desk on Level 0 are equipped with induction loops that transmit directly to hearing aids with T-coils.

PDF versions of some of our exhibition content can be found here. They can be used to enlarge the font of exhibition displays or for text to speech on your personal device throughout your visit. If you would like to borrow a device while you are at the museum please speak to our cloakroom staff on Level 2.

All videos within Brickman® Wonders of the World are subtitled. 

WiFi

We offer a free WiFi service for public use. This free WiFi service is available 7 days a week, to all visitors who have a WiFi enabled device, such as laptops, smartphones and tablets.

To connect to the service search your WiFi networks then select 'Museum Free WiFi' and read and accept the Terms & Conditions. No login is required.

Museum Free WiFi coverage is available throughout the Queensland Museum building, including Café Muse and the Whale Mall.

More information

If you have further questions about accessibility, please ask any of our staff members or via our contact page.

Sign up to receive information about Sensory Friendly events 

If you would like to receive information about future sensory friendly sessions please provide your contact details below.

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